Reference

How 11exch Handles Your Personal Data

At 11exch, we take seriously the way your personal data moves through our platform — from the moment you open an account to every UPI or Paytm transaction…

Data collected only as neededUPI & Paytm transaction privacyYour right to access or delete dataIndia-based account data handlingSecure encrypted storage

Explore the lobby Read FAQ

What This Privacy Policy Covers

11exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data processed when you interact with 11exch via our website at 11exch.org, including account registration, deposits through UPI, Paytm or PhonePe, and browsing behaviour recorded through cookies. We collect only the data necessary to operate your account securely and fulfil payment

1
requests. Eligibility to hold an account depends on local law and is available where local law permits. Data shared with third-party payment processors — such as your UPI handle or Paytm-linked mobile number — is governed both by this policy and by those processors' own terms.
2
We do not sell personal data to marketing networks, and we do not share account details with unaffiliated third parties except where required by applicable law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is processed, wish to request a copy of what we hold, or want to raise a concern about data handling, our dedicated privacy…

Email Privacy Team Send a written data request or concern to our privacy address. We acknowledge every email within two business days and aim to resolve data queries within 30 days of receipt.

Live Chat Support Our live chat is available around the clock. For general privacy questions — such as what data we hold on your account — the chat team can provide an initial response and escalate formally if needed.

Account Settings Portal Log in to your 11exch account and navigate to Settings to download a summary of your stored data, update personal details, or submit a deletion request directly without contacting support.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption at rest and in transit for all account and payment data. Our cookie policy, retention schedules and data-access procedures are built around the principle that you should always know…

Encryption in Transit

Every connection between your device and 11exch.org uses TLS encryption. This means your UPI references, login credentials and browsing activity cannot be read by third parties on the same network.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time without losing account access.

Data Retention Schedule

Account data is kept for the period your account remains active, plus any duration required by applicable financial or legal obligations. Once that period ends, data is securely deleted or anonymised.

Payment Data Handling

We do not store full Paytm wallet credentials or PhonePe PINs on our servers. Payment references and transaction IDs are retained only as long as required for dispute resolution and statutory reporting.

Access Requests

You may request a copy of all personal data we hold by writing to our privacy team or using the in-account portal. We will provide a structured, readable export within 30 days of a verified request.

Correction and Deletion

If any personal detail we hold is inaccurate, you can update it in account settings or request a correction via our privacy team. Deletion requests are processed subject to any retention obligations under applicable law.

Your Privacy Questions Answered

Below we address the questions we receive most often about personal data, cookies, account security, data retention and how to exercise your rights as an account holder on 11exch.

We collect the details you enter during registration — name, email address, mobile number and country. We also record device identifiers and IP addresses to protect your account from unauthorised access and to meet applicable verification requirements.

Your UPI handle and Paytm transaction references are shared only with the payment processor required to complete your transaction. We do not sell, rent or pass this data to marketing companies or unaffiliated third parties.

We retain your data for as long as required by financial regulations and legal obligations applicable to our operations. Once those periods expire, data is permanently deleted or irreversibly anonymised from our systems.

Yes. Submit a data access request through your account settings portal or by emailing our privacy team. We will send a structured export of your personal data within 30 days of verifying your identity.

You can submit a deletion request via the account settings page or through our privacy team email. We process requests subject to any statutory retention periods; once those obligations are met, your data is removed from live systems.

We use essential session cookies to maintain your login and analytics cookies to measure page performance. Non-essential cookies can be declined or removed through your browser settings at any point without affecting your ability to log in.

Reach our privacy team via the email address listed in account settings or through live chat. If you feel your concern has not been addressed adequately, you also have the right to escalate to the relevant data authority under applicable law in your region.

How 11exch Handles Your Personal Data

Reach Our Data Protection Team

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Data Retention Schedule

Payment Data Handling

Access Requests

Correction and Deletion

Your Privacy Questions Answered

01 What personal data does 11exch collect when I open an account?

02 Does 11exch share my UPI or Paytm details with anyone?

03 How long does 11exch keep my account data after I close my account?

04 Can I request a copy of all data 11exch holds about me?

05 How do I ask 11exch to delete my personal data?

06 What cookies does 11exch use and can I turn them off?

07 Who should I contact if I believe my data has been mishandled?

Related Pages