Reference

Legal clarity before you join

Lightning Roulette, Book of Magic and Football Strike sit behind clear account terms, privacy rules and eligibility checks, so you know the legal basis before you open your…

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11exch Legal clarity before you join
CONTACT ROUTES

Contact paths for legal requests

Legal questions need a clean trail, so we separate account help from privacy and record requests.

Privacy request Ask us about personal data held on your account, including profile details, login records, wallet references and cookie identifiers. We verify the request before sharing or changing account-linked records.
Wallet record query For UPI, Paytm, PhonePe or Google Pay references, send the transaction ID, amount, date and account mobile number. We compare wallet records with payment status before giving a legal or account response.
Account access concern If you cannot access your account or believe a legal restriction applies in your area, contact us before trying again. We may check location, account history and applicable local law.
DATA CARE

How we handle legal records

Our legal handling focuses on the records needed to operate your account, protect access and answer lawful requests.

Account data

We collect details you provide during account creation and verification, such as name, mobile number, email and login markers. These records help us confirm your account and handle legal or access requests.

Cookie handling

Cookies help keep your session active, remember device choices and flag unusual access. You can manage browser settings, but some account and security functions may not work correctly without required cookies.

Security checks

When account activity changes quickly, such as a new device, password reset or withdrawal request, we may pause action for verification. This protects legal records from unauthorised edits or release.

Retention period

We retain account and payment records for operational, dispute and legal needs. The exact period can vary by record type, active account status and obligations linked to Indian payment references.

Correction request

If your name, email, mobile number or payment reference is wrong, ask us to correct it. We may request proof that connects you to the account before making any change.

Lawful disclosure

We do not release account records casually. Disclosure may happen when required by valid legal process, payment dispute handling, account protection needs or a request you authorise after verification.

Legal questions for India accounts

These answers cover legal access, data requests, cookies, payments and contact handling for your account. They are written to help you understand what we may ask for and why. If your question depends on your state, city or current location, local law decides whether access is available.

Access depends on local law and is available where local law permits. If rules in your location restrict account use, we may limit access or ask for further details before allowing account activity.

You can ask us to correct account details such as your name, email, mobile number or wallet reference. We may request proof that the record belongs to you before making the change.

UPI and Paytm records are used for wallet reconciliation, dispute checks, withdrawal verification and lawful account handling. We keep the reference details needed to match your payment with account activity.

Cookies help connect a session to your device, remember consent choices and detect unusual access. They support security and account record accuracy, while your browser settings may control non-essential tracking.

Contact support with your account email or mobile number and explain the records you need. We verify identity first, then respond with details we can share under applicable law and account policy.

We do not share your account details with another person unless we can verify clear authority, valid legal process or your approved instruction. This protects wallet records, login history and personal data.

Use the support contact path and mark the message as a legal or privacy request. Include the account identifier, payment reference if relevant, and a short description so we can route it correctly.

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